Pacee

Pacee Support

Need help with Pacee? Email us at raydiation60@googlemail.com and we’ll reply as soon as we can.

Ottchi isn’t counting my steps

Open Settings › Health › Data Access & Devices › Pacee and turn on Steps, Sleep and Exercise Minutes. Then open Pacee again.

I got a new phone. Where is my otter?

Use the same Apple ID with iCloud enabled, then open Pacee and wait for Ottchi’s name, appearance and collection to sync. Health readings, day-by-day check-ins, growth progress and reward ownership are stored on the device and do not transfer to a new phone. An outfit item that is not unlocked on the new device stays hidden until it is available there.

Restore Pacee+

Open Pacee+ in the app and tap “Restore purchases”, using the same Apple ID you subscribed with.

Cancel a subscription

Open Settings › your Apple Account › Subscriptions › Pacee+ and tap Cancel Subscription.

Pacee 支援

使用 Pacee 遇到問題？請寄信到 raydiation60@googlemail.com，我們會盡快回覆。

Ottchi 沒有計算我的步數

前往「設定」›「健康」›「資料取用權限與裝置」›「Pacee」，開啟步數、睡眠和運動分鐘，再重新打開 Pacee。

換了新手機，我的水獺在哪裡？

請使用同一個 Apple ID 並開啟 iCloud，然後打開 Pacee，稍等 Ottchi 的名字、外觀和收藏同步。健康數值、逐日打卡、成長進度和獎勵所有權只儲存在裝置，不會轉移到新手機。若新裝置尚未解鎖某件配件，該配件會暫時隱藏，直到在該裝置取得使用資格。

恢復 Pacee+

在 App 內打開 Pacee+，點「恢復購買」，並使用當初訂閱的同一個 Apple ID。

取消訂閱

前往「設定」›「Apple 帳號」›「訂閱項目」›「Pacee+」，點「取消訂閱」。